Shipping policy

1. Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly delayed. In such cases, customers will be notified by email.

2. Shipping Time

Once your order has been shipped, estimated delivery time is:

📦 3–5 business days

Delivery times are estimates and may vary depending on the destination, carrier delays, or external factors beyond our control.

3. Shipping Methods

We work with reliable shipping carriers to ensure safe and timely delivery of your orders. The shipping method used will be selected based on the destination and order type.

4. Shipping Costs

Shipping costs (if applicable) will be calculated and displayed at checkout before payment is completed.

Occasionally, free shipping promotions may be offered and will be clearly indicated on the website.

5. Order Tracking

If tracking is available for your order, you will receive a tracking number by email once your order has been shipped.

You can use this number to monitor the status of your delivery.

6. Delivery Issues

Luniosphere is not responsible for delays caused by carriers, customs, weather conditions, or other external factors.

If your order is significantly delayed or lost, please contact us at:
📧 luniosphere@gmail.com

We will do our best to assist you in resolving the issue.

7. Incorrect Address

It is the customer’s responsibility to provide a correct and complete shipping address.

Luniosphere is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

8. Contact

For any questions regarding shipping or delivery:
📧 luniosphere@gmail.com