Privacy policy

1. Data Controller

This Privacy Policy explains how Luniosphere collects, uses, and protects the personal data of customers and visitors to our website.

Contact Information

  • Business Name: Luniosphere

  • Email: luniosphere@gmail.com

  • Website: www.luniosphere.com

We do not currently provide customer support by telephone.


2. Personal Data We Collect

We may collect the following personal information:

  • Full name;

  • Billing and shipping address;

  • Email address;

  • Payment information (processed securely by third-party payment providers);

  • IP address and website usage data.


3. Purpose of Data Collection

Your personal data is collected and processed for the following purposes:

  • Processing and delivering orders;

  • Issuing invoices and receipts;

  • Providing customer support via email;

  • Managing returns, refunds, and warranties;

  • Sending marketing communications, only with your consent;

  • Complying with legal and regulatory obligations.


4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Performance of a contract;

  • Compliance with legal obligations;

  • Your consent;

  • Our legitimate business interests.


5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy or as required by law. Accounting and invoicing records may be retained for the period required by applicable tax and financial regulations.


6. Sharing of Personal Data

We may share personal data with trusted third parties, including:

  • Shipping and logistics providers;

  • Payment service providers;

  • Website hosting and IT service providers;

  • Government authorities when required by law.

We do not sell or rent your personal data to third parties.


7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. While we strive to protect your information, no online transmission or storage system can be guaranteed to be 100% secure.


8. Your Rights

Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data;

  • Correct inaccurate or incomplete data;

  • Request deletion of your data;

  • Restrict or object to processing;

  • Request data portability;

  • Withdraw your consent at any time.

To exercise any of these rights, please contact us at:

  • Email: luniosphere@gmail.com


9. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can manage or disable cookies through your browser settings.


10. Complaints

If you believe your personal data is being processed unlawfully, you have the right to lodge a complaint with your local data protection authority. For businesses operating within the European Union, this includes the relevant national supervisory authority.


11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.


Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

  • Luniosphere

  • Email: luniosphere@gmail.com

  • Website: www.luniosphere.com

    last update 10/05/2026